Return and Refund Policy

At elevatetrue.store, we strive to ensure that our customers are fully satisfied with their purchases. If you're not completely happy with your order, we're here to help!

Returns

Eligibility for Return:

You can return most items within 5 days of receiving your order.
Items must be unused, unopened, and in the same condition that you received them.
Some items are non-returnable, including [list any non-returnable items like personalized goods, perishable items, etc.

How to Initiate a Return:

To initiate a return, please contact us at contact@elevatetrue.store with your order number and reason for return.
Once your return request is approved, we will provide you with instructions on how to return the product.
You are responsible for the return shipping costs, unless the item is defective or we made an error in processing your order.
Refunds

Refund Process:

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5 days.

Partial Refunds:

If the returned item is not in its original condition, damaged, or missing parts for reasons not due to our error, we may issue a partial refund.
Any items marked as non-returnable are not eligible for a refund.
Exchanges
If you received a damaged or defective product, we will send you a replacement item at no extra cost to you. Please contact us within 5 days to process the exchange.
Late or Missing Refunds:
If you haven't received your refund yet, first check your bank account or credit card statement.
If you still have not received your refund, please contact us at contact@elevatetrue.store. (321) 447-6940

Sale Items:

Only regular-priced items are eligible for a refund. Sale items or clearance items cannot be refunded, unless they are defective or damaged upon receipt.
Contact Us:
For any questions or concerns regarding returns, refunds, or exchanges, please reach out to us at contact@elevatetrue.store. We're here to assist you!

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